Resolving Conflict: Just Stay C.A.L.M Select:DVD and the role of the

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The last thing anyone's wants is to dread going to work and having to deal with co-workers' poor attitudes

Resolving Conflict: Just Stay C.A.L.M Select:DVD and the role of theConflict does not have to result in negative outcomes; it can set the stage for much needed dialogue. Trouble erupts when conflict is mismanaged. This Video On Demand training supplies four simple steps to productively manage conflict. This online training video demonstrates the C. A. L. M. model by using common mishandled workplace conflicts and explaining how to apply the four step model. The approach begins with self probing questions to clarify