Assert Yourself Language:English this course prepares California managers

this course prepares California managers and supervisors to recognize and prevent sexual harassment behaviors and actions in themselves and those they manage

The Three Magic Words Of Customer Service

It is important to learn from failures in order to move forward

The roots of unintentional intolerance are examined and ways to become aware of and overcome these preconceptions are explained

and how individual slides work

Assert Yourself Language:English this course prepares California managersIn business and life, being assertive is often misunderstood as being aggressive and offensive. As this course shows, being assertive means facing and solving problems through open, thoughtful, and respectful dialogue. Beginning with an exploration of the meaning and benefits of assertiveness, this course spotlights the different types of behavioral states and reactions we all display when we feel we're in an adversarial situation. By emphasizing the