Customer Service: Complaint Management Series_Risk Management This engaging course equips learners

This engaging course equips learners with the knowledge and skills to support residents during mealtimes

Identify the role a buddy plays in helping new staff to become familiar with their new work environment

Explore common causes of changes to an individual’s condition

This is partly because older people are more likely to have health problems that affect blood flow

This compact

Customer Service: Complaint Management Series_Risk Management This engaging course equips learnersCourse Description: Complaints are an inevitable part of customer service. This course explores the elements of a positive complaints culture and explores ways that frontline staff can effectively manage complaints in a way that improves care outcomes for people in their care. Learning Outcomes: After completing this course, participants will be able to: Define a complaint and identify what supports a positive consumer focussed complaints culture.